Understanding the Customer Journey Through Service-Level Objectives PagerDuty enables Evernote’s engineers to respond quickly to minimize customer impact of performance issues. With so many people dependent on the platform, Evernote must ensure high service availability-or risk having unhappy customers and subscription cancellations. Today, Evernote has over 220 million users across the globe, with 80 percent of them outside of the United States.
Evernote is a cross-platform software-as-a-service application designed to help people be more productive by making it easier to take notes and manage information across web and mobile devices at all hours of the day.
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